Shipping & Returns Policy
Shipping Policy
Processing Time:
-
Orders are processed within 1-5 business days after payment confirmation.
-
Custom or bulk orders may take additional time.
Shipping Options & Delivery Time:
-
Within the UK: 3-7 business days via trusted couriers
-
International Shipping: 3-21 business days, depending on the destination and customs clearance.
Shipping Costs:
-
Shipping fees are calculated at checkout based on location and package weight.
-
Free shipping on orders over £30 for some regions such as Europe, USA & the UK
Lost or Delayed Packages:
-
If your order is delayed beyond the estimated timeframe, contact us at kateandmikestravels@gmail.com
-
We are not responsible for lost packages due to incorrect addresses provided by the customer.
Return & Replacement Policy
Returns & Exchanges:
-
All sales are final. We do not accept returns or exchanges unless the item arrives damaged or incorrect.
Damaged or Incorrect Orders:
-
If your item arrives damaged or incorrect, please email us at kateandmikestravels@gmail.com within 7 days of delivery with:
-
Your order number
-
Clear photos of the damaged or incorrect item
-
Packaging photos (if applicable)
-
-
If approved, we will offer a free replacement or store credit for the value of the item. This does not include shipping.
No Refunds Policy:
-
We do not offer refunds—only replacements or store credit for damaged or incorrect orders and shipping is the customer's responsibility.
Cancellations:
-
Orders can be cancelled within 2 hours of purchase. After that, they may already be in production or shipped.